Like most of you, I’ve been reading the news about the spread of Covid 19 and I am convinced that Megabite, and our team members have an obligation to do something to help stop this from spreading. It’s the right thing to do.
As regions of the U.S. begin to mandate public closures and self-quarantine, I would like to remind everyone that Megabite offers remote computer support and classes. You can call our shop at 904-430-0350 and schedule a remote session any time, and a technician will schedule and set up the remote session with your permission.
Should we need to temporarily close our shop, we would be limiting guest interactions and further enabling social distancing. We are going to redefine what it means to be a social brand during this coronavirus pandemic, while at the same time keeping our team members safe, and continue to provide our customers with the computer support they need.
Starting 3/23/20 in order to comply with the World Health Organization standard, we will no longer be accepting walk-ins. If you’re dropping off or picking up your device it will be by appointment only. We will have a table with quarantine bags in the front area that you will deposit your device into and transfer it over to our technicians. Each computer will be physically cleaned before and after repairs are completed. Our technicians will also be wearing masks and gloves. Our facility will be disinfected on an hourly basis. Services such as going to your place of business or home will be suspended until further notice.
We will also be hosting Facebook Live videos. During this time you will be able to interact with us and we will answer questions relating to Megabite or for various support items. During the live video feeds if you have questions kindly comment, and either Wes or I will answer them live!
Your safety is our top priority. We are thankful for your support and you can count on us to keep you informed as new information becomes available.