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Easy & instant help
While it may seem comforting to have a technician come to your office with tools in hand, the convenience and speed of remote service and support are invaluable. Remote support is faster and more efficient.
For example, if you’re experiencing a problem, you call your provider, who steps you through some diagnostics, resets, or other procedures on the spot. This can often resolve many issues without an in-person visit. It is remarkably fast and you may even learn how to do it yourself the next time.
In other cases, a provider can access your systems and networks remotely (with your permission, of course). They can reset routers, change network settings, scan systems for viruses and malware, or reinstall software and handle many other problems in far less time. Why wait for a truck to arrive if you can do it now?
Just ask: What are your remote capabilities?
That said, there will be times when you need on-site support. Such as when you’re setting up new equipment, resolving physical issues with networks, moving equipment around the office or home, or when problems can’t be handled remotely. In such situations, you need a provider who can deploy on-site technicians promptly, wherever you happen to be.
Please find the remote support agreement here and follow the instructions. If you have any questions please don't hesitate to contact us. Thank You for choosing Megabite for all your technology needs.