Remote Support Agreement If you are a human and are seeing this field, please leave it blank. First Name Last Name Email Phone Remote Support Agreement Thank you for contacting Megabite Computer Services for your computer needs. There are a few things you need to do before your appointment. As soon as we receive the items we will call to set up an appointment. 1.) Once we receive your request for help we will email you an agreement form. Once we receive the agreement form back, we will send you an invoice through a secure payment portal, along with a link to download Splashtop. Please make note of the number displayed, as We will need that in order to login to fix your computer. 2.) If you want our online backup program installed, please let us know in advance. 3.) If you want to enroll in one of our anti-virus protection programs, please let us know in advance. 4.) Once we receive payment, we will call you to schedule an appointment. 5.) Before your appointment time, please verify splashtop is up and running. Please respect our appointment time. We do have a 4-hour cancellation period of 100%, or 50% refund if under 4 hours, as we do understand that busy days and obstacles may occur. Next, wait for our call. Thank you, we appreciate your business! Remote Support Terms and Conditions You (The Client) agrees to pay Megabite Computer Services to repair, analyze and troubleshoot my computer software. Payment is due prior to the remote call/workshop/house visit. • Pre-authorized payment of one hour or more may be secured with a credit card using Square. • Missed/canceled appointments will be billed per incident if not canceled within 24 hours. Megabite reserves the right to recommend another IT company if the troubleshooting requires such assistance. The client will contract with the other IT company separately. If you purchase our exclusive Problem Solved service, you are entitled to unlimited virus removal. Megabite will install any free programs that you grant permission/ask us to install. While we always try to do our best with the installations, some free programs do not work on all computer systems. If we install a free program for you, and you have problems with it, we will uninstall it, but will not give continued free support on the product. Regular bill rates apply. I also certify that I will indemnify and hold harmless Megabite for any and all data or software that may be lost or erased, as well as for any consequence of the erasure or loss of that data or software. Although Megabite will take every precaution to preserve all data and software on the computer, I acknowledge that occasionally data loss will occur, and/or software operation may be compromised. If I require training in backup methods and procedures, Megabite will provide that training to me at an additional rate of $45 per hour. I further agree to indemnify and hold harmless Megabite for any and all hardware or software malfunctions or accidents that may occur before, during or after work is performed on Client’s computer, and for any results thereof. Virus Removals: I also certify that I will indemnify and hold harmless and will pay for added support to Megabite for any software repairs necessary after a virus has been detected and removed off a computer. Viruses in a computer can cause many problems. We cannot control what or how the virus affected the computer before our removal. Confidentiality Agreement: Any private information stored on your computer or viewed by our computer repair technicians during a remote support call will be held confidential unless required by law. Due to the requirements of the repair, if approved by you, the client, we will backup your data to safeguard your information. This is done so a customer has all the files needed when a computer is returned after a restore. During a remote support call, the data is always backed up to the client’s computer or external hard drive. We do not back up a client's data on Megabite servers. If requested, we will destroy any copies of your data immediately after the repair is complete. If requested, we will hold your data for 30 days. Any private or personal information provided to Megabite will be kept confidential. By submitting this form to Megabite you agree to all Terms and Conditions and the Remote Support agreement.